There are four possible causes:

– The device is set to Silent mode.
– The device is set to Do Not Disturb mode.
– Notifications from this app have been disabled.
– Ringer and Alerts volume of the device is set to minimum.

As for the third item, “Notifications”, check the settings by going to “Settings” > “Notifications” > “This app” from the home screen.

As for the fourth item, “Ringer and Alerts volume”, check the settings by going to “Settings” > “Sounds & Haptics” from the home screen.

For the first 30 seconds of the alarm, you cannot stop the alarm by tapping the “Pause” button on the lock screen.

Stop the alarm by one of the following two procedures.

Procedure 1
(1) Unlock the screen and start the app.
(2) Tap the “Stop Alarm” button.

Procedure 2
(1) Wait for 30 seconds or more from the start of the alarm.
(2) Tap the “Pause” button on the lock screen.

The sound is a feature called “Sleep Music” and is designed to help users fall asleep smoothly.

If you don’t need Sleep Music, disable it by following the steps below.

(1) Tap the “Set Alarm” button.
(2) Tap the “ZZZ + Musical Note” button to display the Sleep Music settings.
(3) Select “(No Sound)”.

If you don’t need Sleep Music, disable it by following the steps below.

(1) Tap the “Set Alarm” button.
(2) Tap the “ZZZ + Musical Note” button to display the Sleep Music settings.
(3) Select “(No Sound)”.

Only music that has been downloaded to the device appears in the library.

Download the music you want to use by following the steps below.

(1) Start “Music(the default music app)”
(2) Select “Download” from the menu on the right side of the music.

When the alarm time comes, the “Stop Alarm” button and the “Snooze” button will appear on the app.
By tapping the “Snooze” button, you can use the snooze function.

If you have selected “Unspecified” as the snooze time in the alarm settings, you can select the snooze time when you tap the “Snooze” button.

Sorry for the inconvenience.
We are continuously working on this problem so that it will be improved in future updates.

For the time being, we recommend you to do one of the following:

– After setting the alarm, slide your finger down on the app to darken the screen.
– After setting the alarm, press the Side button (Sleep button) on the device to lock the screen.

You can set the alarm by following the steps below.

(1) Start the app.
(2) Tap the “Clock” button and set the alarm time.
(3) Tap the “Set Alarm” button.

You can cancel the alarm by following the steps below.

(1) Start the app.
(2) Slide the “Cancel Alarm” button to the right.

This may be caused by the volume of “Sleep Music” being set to zero.

If you don’t need Sleep Music, disable it by following the steps below.

(1) Tap the “Set Alarm” button.
(2) Tap the “ZZZ + Musical Note” button to display the Sleep Music settings.
(3) Select “(No Sound)”.